Troubleshoot audio or video issues with uploads on YouTube

If you lot're having problems with the audio or video of your upload, try these troubleshooting steps to solve the issue.

Audio problems

Audio and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio rails is shorter or longer than your video, your sound and video may not sync correctly.

To edit your audio and video tracks, employ a video editing software before uploading your content to YouTube.

Sound plays on a computerbut not on a mobile device

If your video's audio is playing correctly on a computer but not on a mobile device, your audio may accept poor mono compatibility.

Videos often have stereo audio, which contains audio for left and right speakers (like headphones). About mobile devices simply have one speaker. When your mobile device plays stereo audio, it has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the sound quality or mute the audio. This problem frequently happens when several audio recordings are used into one video.

Make sure your audio is "in stage."

Other audio or video issues

Editing your video's settings tin can solve common audio and video issues. To review and change your video'southward settings:

Open the video in a video editing program

To open your raw video, employ a video editing programme on a reckoner. If you recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, thirty, 48, 50, 60 FPS rates are preferred. Other less-common frame rates similar 23.98, 29.97, and 59.94 are also adequate.
  • Information Charge per unit: Automatic
  • Key Frames: Automated
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salvage and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't exist played in college qualities (4K, 1080p)

When you upload a video, it volition initially exist processed in a low quality. This procedure helps yous consummate the upload flow faster. Higher qualities, such equally 4K or 1080p, tin have more than fourth dimension to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If y'all'd like new uploads to be available in all qualities, try uploading your video as unlisted beginning. Yous tin can afterward make your video public once all qualities are available. Learn more near video quality for new uploads.

Note:Higher qualities like 4K may not be available on specific devices or browsers considering of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, color primaries, and colour matrix coefficient metadata match how the video was mastered.

  • Not-HDR videos: Employ BT.709
  • HDR videos: Larn more than

If colors even so aren't rendering correctly, it may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video problems

Editing your video's settings tin solve common audio and video bug. To review and change your video'due south settings:

Open up the video in a video editing program

To open up your raw video, use a video editing programme on a computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Blazon: H.264
  • Frame Charge per unit: 24, 25, 30, 48, l, 60 FPS rates are preferred. Other less-mutual frame rates like 23.98, 29.97, and 59.94 are likewise acceptable.
  • Information Rate: Automatic
  • Fundamental Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

Once the video has the recommended settings, re-upload the video on YouTube.

Was this helpful?

How tin can we improve it?